Can´t save meta description

#59127
  • Resolved Johan

    4 years, 5 months ago

    Rank Math free

    Hello there

    I really love RankMath but I have a problem. On two of my pages I can´t get the meta description to stick. I edit the snippet and publish the post/page. When I check the preview it is the default meta description. Same when I check the page live.

    I have tried to clear cache, updating plugins and theme, checked the schema setting (%seo_description%), but I can´t make it to stick on these two pages. On the other pages it works fine.

    Can you please help me?

    All the best!
    //Johan

    • This topic was modified 4 years, 5 months ago by Johan. Reason: New sensitive details
Viewing 6 replies - 1 through 6 (of 6 total)
  • Todd

    4 years, 5 months ago

    Rank Math free

    Hi Johan,

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Johan

    4 years, 5 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Johan

    4 years, 5 months ago

    Rank Math free

    Hi Todd,

    No plugin conflicts, can you please check further?

    Thanks.

    //Johan

    Alberto

    4 years, 5 months ago

    Rank Math business

    Hello,

    I have logged in and tried to change the description in the post you told us and I was able to save it (as you can see, now the description is changed). Could you check it?

    Looking forward to help you.

    Johan

    4 years, 5 months ago

    Rank Math free

    Hello!
    Finally it works. I think the problem was that I was using som emojis in my desciption (isn’t that supported?). Now, when using only text, everything is fine.

    Thank you for your help!

    Alberto

    4 years, 5 months ago

    Rank Math business

    Hello,

    It should also work with emojis, as you can see here: https://i.rankmath.com/wHrBPa

    So it might be your database is not supporting emojis encoding. To fix it you should ask your hosting support, since they are the ones who can do that change.

    Looking forward to help you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Can´t save meta description’ is closed to new replies.