Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
Whitelisting the route should fix the issue.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/#firewall
I hope this helps. Looking forward to helping you.
not using cloudflare,
server aws lightsail and plesk
Hello,
Please share the URL of your website so that we can check the updateMeta route.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to replicate the issue.
Can you please share your FTP login as well so we can further troubleshoot the issue?
Looking forward to helping you on this one.
Hello,
We would need the FTP login details.
Please add the FTP credentials in the sensitive data section.
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried accessing your FTP login but I wasn’t able to connect to your server. Can you
If you can change it from your end, please try to use the default .htaccess configuration. Kindly follow the default .htaccess configuration shown in this guide: https://wordpress.org/support/article/htaccess/
You can create a copy of your current .htacess file for backup before switching to default .htacess.
After doing so, please check if you have save the SEO meta information of your page.
If that doesn’t help, please provide a working FTP login so we can further debug the issue.
Looking forward to helping you on this one.
Hello,
I logged in to your website and checked the settings.
I tested with the About Us page, the SEO data is now saved without any issues.
If the issue is on some specific posts, please share the URL with us so we can check.
We look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
