Also I am noticing that if I disregard the error and act as if I am not saving the site, the site will update and save the changes. So it seems like it will save but continue these errors anytime I try which is annoying
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
As an update, I just received the following response from Elegant Themes (Divi)
Thanks! I’ve been able to catch the problem.
It points to this problem:
I found a possible solution for it provided by Rank Math team.
Please follow the step suggested here:
https://wordpress.org/support/topic/wordpress-database-error-table-dbname-wp_rank_math_analytics_objects/
Does this have anything to do with the fact that this specific website (update.noxstavern.com) is on a subdomain? I plan on migrating this to my permanent URL (noxstavern.com) next week. When I went through the initial Rank Math install wizard I believe it prompted my to connect to an existing Google account. That connection points to (noxstavern.com). Is that causing confusion which is driving this error?
Rank Math Support team, wanted to see if there was any update? After speaking further with Elegant Themes (Divi) they believe the root cause is related to this site being on a subdomain. Can we confirm? Please see the conversation below:
Me:
Also, does this matter that this site is on a subdomain and will eventually move to my permanent URL later next week? I see they made the comment on the post “The staging/local sites won’t work as the plugin matches the posts after fetching the data and then shows the stats.”. Could it be that during setup of the Rank math plugin it asked to tie to an existing Google account? That account is setup with my permanent URL noxstavern.com. This Divi site is on a subdomain update.noxstavern.com
Elegant Themes (Divi):
Actually, yes, that might be related.
If you still have some work to do in the builder while it’s on subdomain, you can use the Safe mode as a workaround. Then, after you set it up on the permanent URL, check how it works.
Hello,
Thank you for your patience as we look into the errors on your website built with Divi.
I checked your website, and the errors are related to analytics. When I deactivate the analytics module under Rank Math > Dashboard edited pages save without issues. You can temporarily disable the analytics module and reactivate it when you move to the live website for which the analytics account was created.
When you move to the live website, be sure to also delete old data and reconnect your analytics account. You can follow this guide for how: https://rankmath.com/kb/delete-old-analytics-data/
Hope that helps. Please let us know if you have questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
