cant save anything in meta and focus keywords

#342273
  • Resolved Alireza Naji

    2 years, 9 months ago

    Rank Math free

    Hello. Thank you for your very valuable plugin.

    One of my clients wants to buy Math Rank pro But in the free version there is a problem that is not really solvable. I did everything you said. also allowed these links in Cloudflare:

    *elhamkeshavarz.ir/wp-json/rankmath/v1/updateMeta*
    *elhamkeshavarz.ir/wp-json/rankmath/v1/updateSchemas*
    *elhamkeshavarz.ir/wp-json/rankmath/v1/getHead*

    screenshot of whitelisted: https://s6.uupload.ir/files/cloudflare1_ojgm.jpg

    But meta and title changes are not saved. Even focus keywords. when I deactivate a module, nothing happens. please see screenshot below:
    https://s6.uupload.ir/files/moduleerror_e7k.png

    I even tried the older versions and we still have problems. I’m sending admin access and ask you to please check site. There are many customers who have this problem and can not make a purchase because it does not seem to be solvable. thanks alot

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    2 years, 9 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    The updateMeta route that is used to save the meta data is returning a 404 error.

    Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/

    You can follow this guide to edit the .htaccess file:
    https://rankmath.com/kb/edit-htaccess/

    If the issue persists, please add the FTP login details of your website in the sensitive data section.

    We look forward to helping you.

    Alireza Naji

    2 years, 9 months ago

    Rank Math free

    thanks Anas you my hero
    problem solved
    thanks a lot man

    Anas

    2 years, 9 months ago

    Rank Math business

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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