Can’t Recalculate Scores or Reindex

#992244
  • Resolved Coralbeauty

    5 months, 2 weeks ago

    Rank Math pro
    Content AI Starter

    Tools in RM are not working. I can’t recalculate scores without getting a message that states that something went wrong and to refresh screen and try again.

    Some pages aren’t indexing in Google either.

    I tried disconnecting and reconnecting google console and analytics, and I deleted data and attempted to manually update, but it didn’t work.

    Please advise.

    Thanks,
    Jamie

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    5 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with the Rank Math tools not working properly. It sounds like you’ve already taken some good steps by disconnecting and reconnecting Google Console and Analytics, as well as attempting to manually update the data.

    Here are a few additional steps you can try:

    1. Recreate Database Tables

    Navigate to WordPress Dashboard → Rank Math SEO → Status & Tools → Database Tools. Scroll down to find the Re-create Missing Database Tables option and click the Re-create Tables button.

    Re-create Missing Database Tables

    2. Rebuild Index for Analytics

    Go back to Database Tools and click on Rebuild Index for Analytics.

    Rebuild Index for Analytics

    3. Test Connections

    Check if there are any issues with your Google account connection by going to Rank Math SEO → General Settings → Analytics and clicking on the Test Connections option. A green signal indicates a valid connection, while a red signal indicates an issue.

    Test Connections

    4. Refresh Tokens

    If the above steps do not resolve the issue, it may be necessary to refresh the authorization tokens. You can do this by deleting the Rank Math app from your Google Account permissions here and then reconnecting it through Rank Math.

    Remove Access to Rank Math SEO

    If you continue to experience issues after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    Sources:
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Reinelle

    5 months, 2 weeks ago

    Hello,

    Thank you for your patience.

    The issue with our Recalculate Score feature has already been reported to our development team, and we are working on a fix.

    We will notify everyone via the usual communication channels once this is fixed and added to our update.

    We really appreciate your kind patience with this matter.

    Looking forward to helping you.

    RankBot

    4 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can’t Recalculate Scores or Reindex’ is closed to new replies.