Hello,
We apologize for the issue you are facing with the redirect not working on the frontend. It sounds like you’ve already taken some good steps to troubleshoot the problem, such as clearing the cache.
Since the redirect works in the Rank Math redirection tool but not on the frontend, it could be related to caching plugins or server-level caching that might be interfering with the redirection rules. Here are a few suggestions to help resolve this:
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Check for Caching Plugins: If you are using any caching plugins, try clearing their cache or temporarily disabling them to see if that resolves the issue.
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Server Caching: If your hosting provider has server-level caching (like Varnish or NGINX caching), you may need to clear that cache as well.
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Check .htaccess File: Ensure that there are no conflicting rules in your .htaccess file that might be affecting the redirects. You can edit your .htaccess file through Rank Math by navigating to Rank Math SEO → General Settings → Edit .htaccess.
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Debugging Redirects: Since you mentioned using redirect debugging, continue to monitor any logs or messages that might indicate why the redirect is not functioning as expected on the frontend.
If these steps do not resolve the issue, please reply to this ticket with your site URL so we can assist you further. A human agent from our support team will take over and provide more specific guidance.
Thank you for raising this concern! We appreciate your patience as we work to resolve it.
Hello,
when debugging, I see the browser bar is showing this address: https://www.mysite.com/mysite.com/faq-items
And that’s why the redir is working when debugging.
So question is: how can I redirect all the urls containing mysite.com/faq-items including the base url part?
I.e.: https://www.mysite.com/faq-items/my-faq redir to https://www.mysite.com/faq-page
Thank you
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please make sure to clear your website caches and check the URL if it redirects in an incognito tab.
Meanwhile, please try the following redirection rule if it works on your end:
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
