Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
We’re looking forward to helping you.
Thank you.
Hello,
I still have difficulties with the payment. I tried with credit card, but did not succeed. The credit card accepts international payments etc. so that should be the problem.
Any suggestions, what to do next?
Best regards,
Petteri
Hello,
Does your card support payments in USD? It will only work if it does.
If it is a prepaid card, you cannot use it to purchase a subscription.
If that card isn’t working for you, please use some other card or pay using PayPal/Amazon Pay.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello Tammy,
as I wrote in my first message, the PayPal is not working either, which was my first payment option. The credit is not a prepaid card and I have paid many times dollar amounts with it.
Petteri
Hello,
If you are using a proxy or a VPN, please try without that.
Also, please ensure that you choose the same country that you are trying to make the payment from to ensure that the payment goes through.
Hope that helps.
Hi there,
After so many fails attemps to purchase your pro version, I just have to give up and stay with the free version. Ibreakly hope that some day you would have better, working payment method, because I really like your product. Unfortenately this buying process have been so frustrating!
Petteri
Hello,
We are so sorry about that.
We are trying to work it out with the payment processor but there are a lot of limitations to get around.
Thank you so much and we are here if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
