Cant login to my main account

#445423
  • Resolved Magnus Guldbech Pedersen

    3 years, 3 months ago

    Rank Math pro

    Hello

    Im the marketing manager for http://www.guldbech.dk. I have recently switched jobs and then got my former main mail account deleted and therefore i cant login to my account here on rankmath,…

    My previus mail was: m**@w*********** and i would like it to be switched over to m**@g**********.

    I have admin access to http://www.guldbech.dk but im not sure which informations you need before you can give me access to my account again?

    Best regards
    Magnus Guldbech Pedersen

Viewing 1 replies (of 1 total)
  • Miguel

    3 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    The website you mentioned is not connected to the account with the email address you shared initially, it’s connected to a Gmail account.

    Because of this, for us to be able to validate that the account you mentioned belongs to you, please share the address or the receipt from FastSpring in the sensitive data section so we can verify it in the system.

    Also, if possible share the date at which the PRO subscription on that account was purchased.

    Looking forward to hearing back from you.​​

    RankBot

    3 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cant login to my main account’ is closed to new replies.