Can't install analytics code - Support

Resolved Aryn The Libraryan
4 years, 8 months ago

Rank Math free

I deactivated and removed MonsterInsights, to streamline things with one less plugin.
I then verified search console with no problem.
On the Analytics tab, I connected, and now, when I try to select profile (search) and select account (analytics) there is nothing in either drop down, and install analytics code doesn’t save.

Please Help. Thank you!

For site https://arynthelibraryan.com

Viewing 8 replies - 1 through 8 (of 8 total)

Aryn The Libraryan
4 years, 8 months ago

Rank Math free

Any ideas why RankMath won’t let me connect to analytics? or should I go back to MonsterInsights?

Anas
4 years, 8 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

If you are using GA4, the property would not appear in the Rank Math analytics dropdown.

Please create a Universal Analytics property and try reconnecting again.
https://rankmath.com/kb/using-ga4/

Are you using Firefox or Safari to save the Analytics settings?

If yes, can you please try saving the Analytics settings in Chrome?

If that does not help, try saving the settings in Incognito Mode in Chrome.

Let us know if the issue persists in Chrome.

We are here to assist you.

Aryn The Libraryan
4 years, 8 months ago

Rank Math free

Not using GA4. Using Chrome. No, incognito didn’t help. I still cannot see my property to choose it from the drop downs in the analytics setup process.

Prabhat
4 years, 8 months ago

Rank Math agency

Hello,

Thank you for the reply.

Could you please try reconnecting the Google account and see if that fixes the issue. https://i.rankmath.com/Ktocad

Looking forward to hearing back from you.

Thank you.

Aryn The Libraryan
4 years, 8 months ago

Rank Math free

I’ve tried reconnecting, multiple times. Tried disconnecting and reconnecting. Tried purging cache and rebuilding index per another thread that seemed similar to my dilemma. No change

Anas
4 years, 8 months ago

Rank Math business

Hello,

We might need to take a closer look at the settings.

Could you please add s******@r*********** as a user in your Google Analytics property so we can check this further?

Edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Aryn The Libraryan
4 years, 8 months ago

Rank Math free

I’m not comfortable with handing over that much login data. I would be willing to zoom/screenshare with someone, or else I’ll just find an alternative method of analytics

Reinelle
4 years, 8 months ago

Hello,

Unfortunately, our scope of support does not extend to screen-sharing applications or via Zoom.

Let us know how you would want to continue resolving this issue.

Looking forward to helping you.

Thank you.

RankBot
4 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Can’t install analytics code’ is closed to new replies.