Can’t get it to save

#904552
  • Resolved Kathy Long

    4 months, 1 week ago

    Rank Math free

    I’m not able to save bulk redirects. there was no error.

    Then I took just one of the urls in the bulk list and saved that just fine. Then I opened it to edit it and added my complete bulk list and it generated this error:

    There has been a critical error on this website. Please check your site admin email inbox for instructions.

    None of my other redirects can be seen now; there is only the error.

    I did not get an email explaining the problem. The error won’t go away. Fortunately, this is on the staging site, so the live site has not been affected.

    It’s possible that you can’t turn a single redirect into a bulk list and that’s why it errored out, but I still have the same problem of not being able to save my list.

    No new plugins have been added since I added a redirect before. I tried incognito and then tried on the staging site where there is no cache. I tried turning off plugins

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with saving bulk redirects. It sounds like there may be a conflict or an error occurring when trying to save multiple redirects at once. Here are a few steps you can take to troubleshoot this issue:

    1. Check for JavaScript Errors: Open the Developer Tools Console in your browser (you can do this by pressing Ctrl + Shift + J on Windows or Cmd + Option + J on Mac) and see if there are any JavaScript errors that might be causing the issue. If you find any errors, please note them down.
      Open Developer Tools
      Open console tab
      Google Chrome JavaScript console errors

    2. Check for Firewall Issues: If you have a firewall enabled, it might be blocking certain requests from Rank Math. Ensure that Rank Math is whitelisted in your firewall settings.

    3. Update Rank Math: Make sure you are using the latest version of Rank Math, as updates often include bug fixes and improvements.

    4. Try Saving in Smaller Batches: If possible, try saving your redirects in smaller batches to see if that helps.

    5. Check for Plugin Conflicts: Since you mentioned that no new plugins have been added, it might still be worth checking if any existing plugins are conflicting with Rank Math. You can do this by temporarily disabling other plugins and testing again.

    If the problem persists after trying these steps, please reply to this ticket with any error messages you find, and a human agent from the Rank Math Support team will assist you further. Thank you for your patience!

    Kathy Long

    4 months, 1 week ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Kathy Long

    4 months, 1 week ago

    Rank Math free

    Never mind. I did it in smaller chunks and it worked!

    Great

    4 months, 1 week ago

    Hello,

    Thank you for contacting Rank Math support.

    Glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Can’t get it to save’ is closed to new replies.