Hello,
I’m sorry to hear about the issue you’re facing with your Rank Math Pro subscription details. If you have disconnected your Pro version and can’t remember which account you purchased it with, you can follow these steps to resolve the situation:
- Visit the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a one-line summary of the problem.
- In the Ticket Question section, explain that you need assistance in locating your Rank Math Pro account details.
- In the Sensitive Data section, include any relevant information like the email address used for purchase or a screenshot of the invoice received from FastSpring.com.
- Click the SUBMIT YOUR TICKET button.
By submitting this ticket, our support team will be able to assist you in locating your Rank Math Pro account details and help you reconnect it to your website.
If you encounter any difficulties or have further questions, feel free to reach out through the support ticket, and we’ll be more than happy to assist you.
Thank you for reaching out, and we appreciate your patience as we work to resolve this for you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
How To Downgrade Your Rank Math PRO Subscription » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the PRO plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
