can’t fetch

#77106
  • Resolved Patrick Marino
    Rank Math free

    Just recently installed. Sitemap created at sitemap_index.xml – But then I ran the site through an analyzer and it couldn’t find the sitemap

    I also tried to submit to Search Console, I get an error couldn’t fetch and sitemap could not be read

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you share (in the Sensitive Data section) your website URL so we can check it? Also, are you using a caching plugin?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Just using SG Optimizer

    https://craftsmencpas.com/

    Hello

    Could you please do the following:

    1. Head over to Rank math > Sitemap settings and ensure you have enabled post/pages sitemaps.

    2. Ensure you have not modified the canonical URL on your pages in Rank math metabox under the advanced tab.

    4. Head over to WordPress Dashboard > Settings > Permalinks

    Hit the save button once.

    5. Go to WordPress Dashboard > Rank Math > Sitemap Settings

    Hit the save button once.

    That should fix the issue.

    If it doesn’t, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Is there a lag to this? I proceeded through the steps and still get the same error.

    Here’s the link – https://craftsmencpas.com/sitemap_index.xml

    Hello,

    Please share access t your site in the sensitive data section as guided in my previous post so we can look further into this.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘can’t fetch’ is closed to new replies.