Hello,
Thanks for getting in touch with us and sorry for the inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi There,
Thanks for the credentials.
I was able to log in and fixed the issue by updating the plugin to the latest version.
Kindly test it out and let me know how it goes.
Hope to hear from you soon.
Perfect! You Guys ROCK!
Thank you again for your amazing support!
Pierre.
Hello Micheal,
Actually, the problem still persists with “pages”.
However, all the “product pages” from Woocommerce seem to work just fine as far as I can tall.
Any idea?
Thank you much, Micheal.
Hello,
Thank you for contacting Rank Math today.
We have released a new update with a couple of bug fixes. Could you please update to this version(v1.0.36.3) and check if it fixes the issue?
If it does not, please generate a new access token so that we can poke around for more investigation.
Looking forward to helping you. Thank you.
​​​​​​
Thank you!! It seems to be working all around now 🙂 Merry Christmas to you and the all team at Rank Math!
Hi Pierre,
We are glad to be of help. We are always here if you need us in the future.
Hey, if it isn’t too much to ask for – would you mind leaving us a review here?
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
It only takes a couple of minutes but helps us tremendously.
It would mean so much to us.
Thank you and we wish you a Happy New Year.
