Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It tried replicating your issue on my end and it seems to be working well. Please see this video screenshot: https://i.rankmath.com/xNbfLI
Upon checking your admin link, I can’t seem to access it as it gives me “Invalid URL” can you please check the login access again?
I also suspect that this is a plugin conflict. To determine that, make sure you are using the latest version of the Rank Math plugin and follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let me know if you find the culprit.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Jeremy,
I also confirm that we had update “Rank-Math” plugin to th last version as mention previously. 🙂
Thank you so much, Jeremy.
Hello,
I tried putting in a keyword and editing your snippet’s description in one of your posts using Gutenberg, and it worked fine without issue. Please check the screencast in Sensitive Data.
However, with the same product you added in the video, I can re-create the issue. I see that you have the Essential Grid plugin turned on that is creating Meta Keys.
I tried to go to Troubleshooting mode to test if you have any conflicting plugins, but it’s not available on your page.
https://i.rankmath.com/y958lM
This could suggest that there is a conflict between Rank Math and one of your installed plugins. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Try enabling only Rank Math, then check if the function is working. Then try enabling each plugin one by one until you found the plugin that conflicts when you try to add the keyword.
I hope this helps resolve your issue.
Hi Danial,
Sorry that’s getting a little too tech savy here for me ahaha! I don’t know what to do, Danial. I know only that after making the update of Rank Math only the issue start happening – But never before…
I didn’t add any new pluging or add modification to the site since we first install Rank Math. Only plugging updates. Please your help is appriciet.🙏
Hello,
The best way to find out if a plugin is conflicting is by Enabling only Rank Math and test if the snippet works. If it does, start enabling other plugins one by one and test the snippet again. You will find the conflicting plugin that way.
Suppose you do not want your site to be down while testing, install the Health Check plugin. Currently, the Health Check plugin on your site does not have the Troubleshooting mode. I suggest installing it.
https://wordpress.org/plugins/health-check/
The instruction is here in this link:
https://rankmath.com/kb/check-plugin-conflicts/
Once you have installed the plugin, let us know.
I hope this helps you with your issue.
Hi there!
Thank yo! Problem Solved 😉
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
