Hello,
We apologize for the issue you are facing with editing or deleting the focus keyword in your post. It seems like you might be encountering a technical glitch or a limitation within the Rank Math plugin.
To help you further, we recommend replying to this ticket with more details about your setup, such as the version of Rank Math you are using and any other relevant information. A human agent from the Rank Math Support team will then be able to assist you more effectively.
Thank you for bringing this concern to our attention!
Hi we are using version rankmath 1.0.224
we have tried clearing cashe.
rolling back the version.
changing meta first then focus keyword after.
and considerably more but to no avail. Its worth remembering that this is a version website from other duplicate templates that we have no problems with.
Below ive supplied log in so you can see first hand.
[login details moved to sensitive data section]
Regards
Graham
Hello,
Thank you for contacting Rank Math support.
Rank Math is sending its REST API updateMeta request via the HTTP protocol, which your site is blocking because it expected it on the HTTPS protocol. This is also related to the “You are probably offline.” that is showing when a default WordPress theme is activated.
We believe this error is related to the way you configured your SSL and the way StackCDN is enforcing it but we might need to investigate this further to come to a meaningful conclusion.
Please share access to your FTP with us so we can investigate this further. In the meantime, you can try disabling StackCDN to see if it helps.
Thank you for your patience and cooperation. We are looking forward to hearing back from you.
The whole site was broken this morning, i assume you signed into wordpress ?
I would also like to point out that we have 7 other sites that are duplicates aside from content only. All on the same servers where all setting including stackcdn and they all work fine.
here are two samples
https://broomfieldestates.co.uk/
https://danburyestates.co.uk/
if you go to the navigation on any either of these sites you will see all the other sites that are working successfully.
I switched off stack cdn on the boreham site then switched off forced https and still it made no difference. This is really frustrating as my client can see the wrong area in the meta title which wont change either. This is a live site.
Aside from this problem we also have an issue with Analytics
https://borehamestates.co.uk/wp-admin/admin.php?page=rank-math-analytics
these dont display, yet the seo analyser does.
Something else as well…
instant indexing returns a 429 on all our websites using the boreham template, consequently we don’t use it.
I am the director of One Exception and i’ve recommended to all my staff using RankMath we triled it on 10 sites before we go pro, but to be honest im not impressed so far. You have some really great features that we would love to use but there are so many issues. Can we sort them out or will i just be waiting valuable resources going backwards and forwards with support and never getting anywhere.
Sorry to be so negative but i want to use RM !
Graham MacKim
p.s can you share this with your director
Can we get some feedback please. We cant optimise the website.
Graham
Hello,
We apologise for the delay.
Please include your FTP details in the sensitive data section so we can investigate this further.
We look forward to hearing from you.
Thank you.
ok my developer will have to do this for me. That will be on Monday.
Graham
Hello,
That’s alright, we are always here and ready to help.
Don’t hesitate to reach out to us should you have other questions/concerns.
We look forward to helping you.
Thanks.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for providing the additional details. I have escalated this to the development team. They will troubleshoot this further and we will get back to you once there is an update.
Thank you for your patience and cooperation.
Hello,
The admin logins you shared in the Sensitive Data Section are not working. It shows Invalid username error. Could you please check and share the correct details?
Looking forward to helping you.
Hi
The FTP access was tested before sending and is working fine
Please see this video
https://www.loom.com/share/35b0726783794f55881f0402fe5483ac
This is NOT and SFTP
Let me know if you are still having problems
Thanks
Hi
Apologies for this – we had to restores a backup of the site and that erased you WordPress user access
I have added you again – please try the same details again
Thanks
Hello,
Thank you for sharing admin access. The focus keyword and other SEO data are not updating on your site because all REST endpoints are being blocked. We couldn’t even enable or disable modules due to this issue: https://i.rankmath.com/i/EWGRxk
This problem is not specific to the Rank Math plugin. Endpoints created by other plugins, such as Yoast, are also being blocked: https://i.rankmath.com/i/fliIPE
Please contact your hosting team and ask them to unblock the REST endpoints. That should fix the issue.
Hope that helps.
