Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems to be working fine on our end:
https://i.rankmath.com/IBqGP0
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
We really look forward to helping you.
Hi Anas,
In troubleshooting mode and only Rank Math running the problem is stile there.
Ole
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I logged in and checked the Hello World post on your website, I was able to edit the meta description:
I did notice that the Max input time value is too low to handle the processes.
Please contact your web host and ask them to set the following value:
Max input time: 150
I hope this helps. Looking forward to helping you.
Hi,
Yes, posts are writeable, but pages are still grey and not editable.
I have Rank Math installed at another Kadence-website (oatcopenhagen.dk) with the same web host, and the description editing is no problem.
Can the “Max Input Time” still be an issue at oatdreams.dk?
Ole
Hello,
I’ve tried editing your contact page’s meta description, and it seems to be working fine. Please refer to the screencast attached in the sensitive data section.
The default words in the description box cannot be edited, because it is auto-generated from the first paragraph of your pages/posts. You can click the box and start typing to update your meta description, and you will notice the auto-generated words will be deleted as well.
Let us know if there’s any specific page for this issue to investigate further.
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hi Reinelle,
Strangely I think the Contact page is the only page where the description is editable. The problem occurs e.g. at Bags, Pillows or Phone cases.
Ole
Hello,
I cannot replicate the issue, I am able to edit the description of the SEO snippet, and it’s reflecting on the live site perfectly.
Watch the video I have shared inside the sensitive data section.
Please try to clear your web browser cache or try a different web browser.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Ohh dear. Your absolutely right.
Sorry, I think I have tried to grab the existing text with my cursor.
Thanks a lot.
Ole
Hello,
Glad that helped.
Do you want to mark this ticket as resolved? or you have any further question(s) to ask?
Looking forward to helping you.
Yes, it is resolved.
THANKS.
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
