Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?
You can add a screenshot link using this tool in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hi jeremy,
thanks for your reply and I think I know what’s happened.
I purchased 450 Content AI Credits from the link in my website, and I thought I was buying RankMath Pro, not credits. You can see this purchase in my dashboard.
I actually want RankMAth Pro, not credits. Can I swap credits for RankMath Pro instead please?
Thanks SO much,
Judi
Following up on my previous reply
Hi Jeremy,
thanks for your reply and I think I know what’s happened.
I purchased 450 Content AI Credits from the link in my website, and I thought I was buying RankMath Pro, not credits. You can see this purchase in my dashboard.
I actually want RankMAth Pro, not credits. Can I swap credits for RankMath Pro instead please?
Thanks SO much,
Judi
Hello,
We have initiated a refund on your incorrect transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You can now proceed to buy the PRO subscription from here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
