Hello,
I’m sorry to hear that you’re facing issues downloading the Rank Math PRO version. If you have tried both emails and still can’t access the PRO version, it’s possible that there might be an issue with the email addresses linked to your account.
To resolve this, please follow these steps:
- Visit the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, provide a one-line summary of the problem.
- In the Ticket Question section, explain that you are unable to access the Rank Math PRO version despite trying both email addresses.
- In the Sensitive Data section, enter the email addresses you used:
d*********@g******** and d****@n*********************.
- You may also include any additional information or screenshots related to your purchase.
Once you submit the ticket, our support team will assist you in locating your PRO account and resolving the issue so you can download the Rank Math PRO version successfully.
If you need further assistance or have any other questions, feel free to reach out. We’re here to help!
Thank you for your understanding and patience.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
