Can’t Connect Website to RankMath

#78431
  • Resolved Tranquilflo LLC

    4 years, 1 month ago

    Rank Math free

    I created a RankMath account and received an email from you that my account was active. I have installed the plugin and checked by WordPress settings. Everything appears to be in order. I am using the set up wizard yet I am unable to connect my website to RankMath. I click on the blue Connect Your Account button and nothing happens. Its frozen on that page.

    Your assistance getting properly set up will be greatly appreciated. Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Uzair

    4 years, 1 month ago

    Hi,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    We tried diagnosing the issue but we are constantly getting timeout issues.

    I think the server resources are limited due to which some pages are not loading correctly.

    Could you please include your FTP details as well so we can find out the reason?

    Alternatively, please ask your web host for the error log so we can check.

    Thank you.

    Tranquilflo LLC

    4 years, 1 month ago

    Rank Math free

    The issue has been fixed. The host increased the resouces and we optimized the database and reinstalled the app. Thanks for your assistance

    Michael Davis

    4 years, 1 month ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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