Hello,
I apologize for the issue you are facing with connecting the Rank Math plugin. It sounds like you are experiencing a frustrating loop when trying to connect your account, and I appreciate you bringing this to our attention.
Here are a few steps you can try to resolve the issue:
- Clear Your Browser Cache: Sometimes, cached data can cause issues with plugin functionality. Try clearing your browser cache or using a different browser to see if that helps.
- Check for Plugin Conflicts: Deactivate other plugins temporarily to see if there’s a conflict causing the issue. If the problem resolves, reactivate the plugins one by one to identify the conflicting plugin.
- Update WordPress and PHP: Ensure that your WordPress installation and PHP version are up to date, as outdated versions can lead to compatibility issues.
- Check Server Configuration: Sometimes server settings can interfere with plugin operations. Ensure that your server meets the requirements for Rank Math.
If you continue to experience issues after trying these steps, please reply to this ticket with your site URL and any error messages you may be seeing. A human agent from the Rank Math Support team will be able to assist you further based on your website’s configuration.
Thank you for your patience, and we look forward to helping you resolve this issue!
I did clear my cache as you recommended but it’s not working. The plug-in is still stuck in a loop. How can we resolve this?
Hello,
For troubleshooting, please check if there’s some security rule inside your .htaccess file that may prevent saving the settings.
You can also use the default .htaccess file from here: https://wordpress.org/support/article/htaccess/
Please do take a complete backup of your website before modifying your .htaccess as it is a sensitive file.
You may also check if your website has the ModSec (ModSecurity) feature enabled on your server as it can block some process on your site.
Let us know how this goes.
I replaced my.Htaccess file with the one you recommended at https://wordpress.org/support/article/htaccess/But it’s still not working the plug-in is still stuck in a loop. I can’t activate the plug-in. Maybe that’s because I’m not using multisite. How can we fix this?
I was going to purchase your pro version of the plug-in. But now, I have lost confidence in your ability to address this problem. I didn’t receive a reply to my last Reply to the ticket. Since I can’t edit my meta descriptions, Which is vital to search engines, I had to delete your plug-in and I installed SEO press. I can finally edit my meta descriptions. Sorry but if you ever figure out a solution to my problem, I will be happy to purchase your pro version.
Hello,
Sorry for not following up quickly and any inconvenience that might have been caused due to that.
Please make sure to install the Rank Math plugin at the Network level and only activate it on the individual site. You may refer to this guide on how to properly install Rank Math on a multi-site environment: https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/
Then, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Please refer to the screenshots below for your reference:
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Once done, please go back to using Rank Math and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
