Can’t connect plugin to account or Google.

#66734
  • Resolved Bryan Saint

    4 years, 4 months ago

    Rank Math free

    Hi, I’ve searched support thoroughly and I can’t resolve 2 issues no matter what I try.

    1. The plugin on my site (www.bryansaint.com) will not connect to this account. I’ve tried deactivating the plugin, still nothing. When I go to the Help tab, it says I’m not connected and there’s a link to connect it. Tried that multiple times. Nothing.

    2. Everything could possibly be setup with Google is setup correctly. I have verified my website every way I know how. I have authorized and de-authorized countless times. My site doesn’t show up. The email is correct, still nothing. I’ve clicked on Update Cache Manually. Even tried to create my own app. Nothing is working.

    Please help! Thank you!

Viewing 9 replies - 16 through 24 (of 24 total)
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  • Uzair

    4 years, 4 months ago

    Hi Bryan,

    It appears there is some compatibility issue with the GSC app and your web host.

    We have alerted our dev. team and they said we are working on a revamped version of the GSC which will solve this issue.

    Please use the Site Kit plugin for now and keep GSC in Rank Math disabled.

    We will alert you when the new version of Search Console implementation is released.

    Hope that helps.

    Bryan Saint

    4 years, 4 months ago

    Rank Math free

    I will use that app for now, then. Did you change anything else in the plugin? Right now, when I find my site on Google, the meta description is the same as the title. The source code of my website says everything’s good, but the Google snippet shows something else.

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello Bryan,

    No changes were made regarding your site title or description. The description appears just fine from my end, here is a screenshot: https://i.rankmath.com/jqColi

    Please note that Google sometimes ignores the custom meta info altogether and show something from the page’s content that matches the search intent better.
    You can read more about it here

    https://support.google.com/webmasters/answer/35624?hl=en

    This section sheds light on that:

    Why the search result title might differ from the page's <title> tag

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Bryan Saint

    4 years, 3 months ago

    Rank Math free

    It’s when I type in one particular keyphrase. It almost comes up as an error. The description is the same as the site title with two characters that don’t show up which are shown as a box with an X inside. Very strange to me. Never seen it before.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    Could you please share the keyphrase in the sensitive section and how to reproduce the issue so we can check from our end.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Bryan Saint

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Uzair

    4 years, 3 months ago

    Hi Bryan,

    Can’t say we have seen that either.

    Looks to be Google is trying to show some font icon but without the files, it is not getting processed. Do not worry, there is no mention of it in the meta description and it is just a matter of time before Google updates it.

    For certain keywords, the meta description is correctly picked up which just means Google is seeing the meta description you are using but they are choosing to ignore it and use some other text that is more relevant to the search query being used:

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Bryan Saint

    4 years, 3 months ago

    Rank Math free

    Ok, I’ll keep checking back. Thank you for all your help throughout the whole process!

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Perfect, just let us know how it goes, we will be here for any questions or issues.

    Looking forward to help you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 16 through 24 (of 24 total)
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The ticket ‘Can’t connect plugin to account or Google.’ is closed to new replies.