Hello Bryan,
We have been working on a fix and we have a solution. Since we cannot replicate this issue ourself, we request you to update to the below version of Rank Math by doing the following:
1. Remove Rank Math from WP > Plugins. Don’t worry, all your settings are safe in your database and they will return once you upload the below version.
2. Install this version of Rank Math on your website by uploading it from WP > Plugins > Add New.
Here are the files: https://i.rankmath.com/GprWvy
Here’s a small video tutorial:
https://i.rankmath.com/T1DqJL
3. Activate the Rank Math plugin after it is done uploading.
4. Go to WordPress Dashboard > Rank Math > Dashboard > Help
Connect to your Rank Math account.
5. Go to WordPress Dashboard > Rank Math > General Settings > Search Console
Re-Authorize your Google Search Console.
That’s it. The issue should not come back.
Do let us know how it goes.
Thanks for your help! The account connected, no problem. Unfortunately, Google Search Console will still not connect. I have no idea what’s causing that.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The login details you provided don’t seem to have access to Rank math plugin or the plugins, here is a screenshot: https://i.rankmath.com/LuL81e. Please elevate the access to an administrator so we can investigate this issue without limitations.
You can use the recommended plugin; WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you. Thank you.
Sorry about that. You should now be an administrator.
Hi,
Your website seems to be down.
Please ping us when it is back online.
Thank you.
Hosting provider may have been doing some maintenance at the time. It’s up. Thanks!
Hello,
I have forwarded this to the dev team, please don’t remove the access logins and be patient with us while we dig deeper into the cause of the issue.
Looking forward to helping you. Thank you.
Thanks for your help. Login access is still there!
Hi,
It doesn’t look like the website is authorized.
Can you please:
1. Give us the GSC authorization code, or
2. Create a new Google account, add it as an owner of your property in GSC, and share that new Google account’s details with us?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I just added the verification code to the sensitive data. I need this to be on my business email account with Google. I re-added the domain yesterday and did the verification on Cloudflare. I got the confirmation saying the site was verified. I don’t know what else to do except add it to the header of my site.
Hello,
The GSC Authorization key don’t seem to work for me.
Can you please provide that or add s******@r***********as an owner in your GSC account for that property so we can take a closer look?
Looking forward to helping you.
I have added you. Let me know if you need anything else!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
