Can’t connect Analytics

#869124
  • Resolved Robert

    1 year, 7 months ago

    Rank Math free

    I followed a YT tutorial on setting up RankMath. I had connected RankMath to my website in the beginning and when it gets to the Analytics tab, the page is blurred out.

    Do you have to be upgraded to use this?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with connecting Analytics in Rank Math. It seems that the blurred-out page in the Analytics tab may indicate that the Analytics module is not enabled or that your Rank Math account may not be connected properly.

    To use the Analytics feature, you need to ensure that:

    1. The Analytics module is enabled in Rank Math SEO → Dashboard → Analytics.
      Analytics Module
    2. Your website is connected to a Rank Math account that has a PRO license if required.

    If you have multiple Rank Math accounts, please check that your website is connected to the correct account with the necessary license. You can verify this by logging into your Rank Math account and navigating to the My Account area, then clicking on the Websites tab.
    Open the Websites tab

    If everything seems correct and you still cannot access the Analytics tab, we recommend testing the connection by going to Rank Math SEO → General Settings → Analytics and clicking on the Test Connections option.
    Test connections

    If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    How to Setup Rank Math SEO Plugin Properly
    How to Connect Your Google Account With Rank Math SEO » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Princess

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    Please make sure that you’ve not connected to your Google Search Console account with Rank Math via a domain property (sc-domain:yourdomain.com) but rather a URL prefix. Because we don’t support domain property and Index Status doesn’t work with it.

    If you’re using domain property, please reconnect your Google account from WordPress Dashboard > Rank Math > General Settings > Analytics and connect the URL-prefix property. After that, please try to enable the Index Status tab again.

    Here’s our guide about the topic:
    https://rankmath.com/kb/install-google-analytics/
    https://rankmath.com/kb/connect-your-google-account/

    Let us know how that goes. Looking forward to assisting you further.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can’t connect Analytics’ is closed to new replies.