Can’t connect account

Hello,

We apologize for the issue you are facing while trying to connect your account. It sounds frustrating that the page is not loading properly. Here are a few steps you can try to resolve this issue:

1. Try a Different Browser: Sometimes, switching to a different browser can help. If you’re using Chrome, try Firefox or another Chromium-based browser.

2. Disable Browser Extensions: Some browser extensions can interfere with page loading. Try disabling them temporarily to see if that resolves the issue.

3. Check for JavaScript Errors: Open the developer console in your browser (usually F12 or right-click and select "Inspect") and check for any JavaScript errors that might be causing the page to fail.

4. Reconnect Your Account: If you have multiple Rank Math accounts, ensure that you are trying to connect the correct one. You can disconnect and reconnect your account by going to Rank Math SEO → Dashboard → Help and clicking on Disconnect Account.

5. Clear Cookies: In addition to clearing your cache, clearing cookies related to your site might help.

If none of these steps work, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

​​​​​​​If you have different website URLs in there, that would explain the issue as they need to match for the connection to happen correctly.

To remedy that, you need to add a filter code to your website that will bypass the URL check when you connect your Rank Math account to your website. This might help if there is some issue with your server configuration or DNS settings.

To add the filter code, please follow this guide: https://rankmath.com/kb/wordpress-hooks-actions-filters/

Here’s the filter code you need to add to your website.:

add_filter( 'rank_math/registration/do_url_check', '__return_false' );

You can add it to your theme’s functions.php file or use a plugin like Code Snippets.

For more information on why this issue happens and how to fix it, you can check this page: https://rankmath.com/kb/problems-while-connecting-account/

Let us know how that goes. Looking forward to helping you.

Hello,

Glad that helped.

Please feel free to reach out to us again in case you need any other assistance.

We are here to help.

Thank you.