Can´t connect Account

Hello,

We apologize for the issue you are facing with connecting your account. It sounds frustrating, and we appreciate you taking the time to troubleshoot by ruling out plugin conflicts and clearing the cache.

Since you are experiencing this issue, we recommend trying to disconnect and reconnect your Rank Math account. Here’s how you can do that:

1. Go to Rank Math SEO → Dashboard → Help in your WordPress admin area.
2. Choose Disconnect Account.
   
3. After disconnecting, click on Connect Now to reconnect your account.
   
4. Ensure you select the correct account and click on OK, Activate Now.
   

If the problem persists after trying these steps, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for your patience, and we look forward to resolving this for you!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that Rank Math SEO is already installed on your website, please reconnect the website with the correct account to fully utilize all the features.

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Thank you for the access. We have fixed the issue for you.

Kindly check on your end and let us know how it goes.

Meanwhile, if you have any other questions, please feel free to ask.

We are here to help you.

Hello,

We are glad to know that this issue has been resolved. Thank you for letting us know.

This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.