Can't Connect Account

#931
  • Resolved Internationalnlp

    5 years, 8 months ago

    Rank Math free

    Hello..
    This is weird i think.
    I have 1 account that i used to activate rankmath plugin on my website. But i can’t used that account to activate my other site.
    i try login to rankmath.com using said account, and it works, no problems.
    i then try to delete and install rankmath again. but still can’t activate rankmath.
    i even try to make a 2nd account to use on my site. but still can’t activate it.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Rank Math

    5 years, 8 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    You can use the same account on multiple websites.

    Can you please tell us what error message are you seeing when trying to connect the account?

    Looking forward to helping you.

    PheWheAja

    5 years, 8 months ago

    Rank Math free

    Sorry. Wrong account

    • This reply was modified 5 years, 8 months ago by PheWheAja. Reason: wrong account
    Internationalnlp

    5 years, 8 months ago

    Rank Math free

    Hello,
    i have used rankmath since it’s still using mythemeshop account to activate. and never have any issue with it.
    but after last update, that’s when this issue happened.

    there are no error message.. it just keep showing the login with FREE account. eventhough i try to login multiple time, clear browser cache, and even using different browser.

    Keep showing this page.
    http://prntscr.com/mxc66n

    Todd

    5 years, 8 months ago

    Rank Math free

    Hi,

    We are really sorry about that.

    We are releasing an update to the plugin today that will solve any authentication errors you might be facing. Please check that once and update.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Internationalnlp

    5 years, 8 months ago

    Rank Math free

    Hello, RankMath

    Thanks.. The issue has been resolved with the last update.

    Keep up the good work.

    Rank Math

    5 years, 8 months ago

    Hi,

    We are really glad to hear that.

    If you need help with anything, please do not hesitate to ask.

    stephen jeffers

    5 years ago

    Rank Math free

    I used google to register for RankMath but the plugin is asking me for the password and email address. I don’t know the password, can you help?

    Michael Davis

    5 years ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We send out a confirmation email containing a username and password combination after your sign up for an account on our site.
    Could you please check whether this email went to your spam folder? You can also request for a new email using the reset password option as shown below:
    Resent password

    Looking forward to helping you. Thank you.

    ​​​​​​​

Viewing 8 replies - 1 through 8 (of 8 total)

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