Can’t complete purchase

#923952
  • Resolved A&a Comunicacion Y Medios

    1 year ago

    Rank Math free

    I am trying to purchase pro version, but when I click on BUY button, it seems that something doesn’t work. A black screen seems to try to appear as a popup or similar, but it inmediately goes back and nothing happens.

    It happens when using Google Chrome or Edge. No matter if I try from a desktop or mobile device.

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 year ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please confirm if you’re using any browser extensions? If so, that may be preventing the pop-up.

    In this case, you can try in the incognito mode of your browser and see if that works for you.

    If the issue persists, you can share a screencast with us by using a tool like https://loom.com so that we can check this further for you.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    11 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Can’t complete purchase’ is closed to new replies.