Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.com to record what you see on your screen.
а может у вас есть счёт?
чтобы мне оплатить на ваши реквзиты
никак не получается!!! уже разные карты делал!!! вначале пришло сообщение – не хватает средст, закинул ещё денег – пошло это сообщение с вашего платежного шлюза – нельзя оплатить!! как мне купить?? придется наверное взломанную версию скачивать со стороннего сайта))) а я хотел дать Вам денег – Аллах свидетель!
НЕ ПРОХОДИТ ОПЛАТА НИКАК!!! ПОЧЕМУ ВЫ ТАК ДОЛГО ОТВЕЧАЕТЕ? Я ЦЕЛЫЙ ДЕНЬ УЖЕ МУЧАЮСЬ!
Hello,
Thank you for the update.
We are sorry but it is working for all others. If you share the last 4 digits of your credit card, we would love to check what might be going wrong.
If you are using Proxy or VPN, please disable that and use your actual ISP to make the purchase.
You can also purchase using PayPal or Amazon Pay.
I hope that helps. Thank you, and looking forward to your update.
Hello,
Thank you for the update, and sorry for the delay.
I’ve already passed this to our accounts department for further investigation and will get back to you shortly. Please also add the email address you have used to purchase in the sensitive data section.
It is completely secure, and only our support staff has access to that section.
Thank you.
