Hello,
We apologize for the issue you are facing with purchasing the Rank Math SEO plugin in Armenia. Unfortunately, we do not have specific information regarding payment processing issues or restrictions in certain countries.
We recommend checking your payment method or trying a different one, as sometimes local regulations or payment gateways can affect transactions. If the problem persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
OK but I don’t use any of them that you mention, I paid many payments, and my visa card accepted USD, also can’t paid via PayPal, Visa Card, Google pay. What’s going wrong?
But it’s not official, and you reply me not officially ))
Hello,
Sorry, but please ignore the previous reply.
Please make sure that you choose the correct country in the upper right corner of the checkout page like so:
Also, you need to ensure that you are not using any VPN service and use the current ISP location.
If you are still having issues purchasing the plan, please share the last 4 digit of the card you used in the Sensitive Data section of this ticket.
Looking forward to helping you.
Yes, it’s automatically choose Armenia, but in list I can’t find our country, can you add it?
Hello,
Please share a screenshot/video of what you’re seeing on your end. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here. To share screencasts/video, you can use loom.com
We are looking forward to hearing back from you.
https://imgur.com/Q4hvCT2 this is link that i can’t purchase Rank math pro version, if a few days ago you can’t solve this problem, i will propably use another seo plugin
Hello,
Apologies for the inconvenience.
Could you please share the last 4 digits of your card and the first & last name you have used so we can check?
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Certainly, our country not sanctioned, I am from Armenia, you can check it, Yoast seo plugin let to purchased pro version but our website suit more Rank Math Seo, and I want to purchased pro version. Whats need to show that our country not sanctioned ?))) We are not russia we Armenia))))
Hello,
Please note that the sanction regulations will go into effect if you reside or host your website in a sanctioned country. If you visited Rank Math from a sanctioned country or if you used an IP belonging to a sanctioned country the regulations will also go into place.
We sincerely apologize for the inconvenience.
No no sir my website server ip and my main located ip address is not in blacklist or sanctioned. Please check it again, what’s going wrong
Hello,
Please insert your website server’s IP and your current device IP address or the IP address from your ISP in the Sensitive Data section of this ticket.
Please ensure not to use any VPN services.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
