Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Can you please try requesting to change the payment method again and check the email in your spam folders?
Looking forward to helping you with this one.
I checked before but I did it again and nothing happens.
Hello,
You haven’t purchased any subscription from us and that’s why you don’t have a FastSpring account and can’t add the payment method. If you want to purchase a subscription, you can go ahead and purchase it from our site. You don’t need to add a payment method before purchasing the subscription. https://rankmath.com/pricing/
Hope that helps. Let us know if you need any other assistance.
I need an invoice with company number and company information (VAT).
Is it possible to have these details without introducing a payment method before purchase?
Hello,
You can add the VAT identification number during the checkout process as shown below:
And if you need to change any billing information on your invoice, you can proceed to purchase and get in touch with our payment provider FastSpring. So, by contacting them, you can add your company informations to the invoice as well.
Here’s a link for more information:
https://rankmath.com/kb/manage-invoices/#how-to-update-your-invoice
For payment method, you’ll need to add payment information during checkout process only, as you can see in the image attached above.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
