Hello,
I apologize for the issue you are facing with adding new redirects on your sites. It seems like there might be a technical issue preventing the redirection from being added properly.
To troubleshoot this, please try the following steps:
- Clear your browser cache and cookies, then try again.
- Disable any caching plugins temporarily to see if that resolves the issue.
- Check for JavaScript errors in your browser’s console that might be interfering with the functionality.
If the problem persists after trying these steps, please reply to this ticket with any error messages you see or additional details about your setup. A human agent from the Rank Math Support team will take over and assist you further.
Thank you for bringing this to our attention!
Hello,
Please make sure you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/
If the issue persists, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.
However, it looks like you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
