Can’t add Focus Keyword on product

#118082
  • Resolved Stanislav Sheshin
    Rank Math free

    After recent updates, I am unable to add focus keyword to products.
    When I try to specify a new keyword, I get no hints, and the old keywords are used like this:
    [{"value":"keyword"}]

    In addition, the SEO success indicator disappeared in the products.
    However, while editing pages everything works fine.

Viewing 6 replies - 1 through 6 (of 6 total)
  • I have the same problem

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It works fine from our end. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Thanks for your feedback, but the problem is more serious:
    1. I created a new site with a new database;
    2. Installed Woocommerce;
    3. Installed Rank Math;

    Didn’t change any settings and added a new product, but the seo snippet doesn’t work. I can’t add a keyword or change the title or description. SEO snippet doesn’t work for products.

    Latest version of WordPress, Rank Math and themes.
    Tested in themes: Storefront, Twenty Seventeen, Twenty Twenty-One, Astra.

    Same for me aswell

    In FF Incognito Mode works fine, but in normal mode doesn’t work. RM Snippet on products is dead even after recent fix. But on pages or categories works fine.

    Hello,

    If it works on incognito browser tab then it is likely an issue with caching. Please hard refresh your browser or clear all cache on your browser and try again. If the issue persists, please share your FTP and WP logins in the sensitive section as shown in my previous reply.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Can’t add Focus Keyword on product’ is closed to new replies.