Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This may suggest that you are logged in to the browser using an email address that is different from the one used on your Rank Math account. Could you please test the activation process from an incognito window on your browser?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael,
thank you for suggestion but it doesn’t work (
I provided access creditenials to the website admin area – you can check by yourself and, maybe, find out the reason of the problem!
Thank you for your effort!
Hello,
Can you please add your site’s FTP access in the Sensitive Data Section so we could debug the issue on your site as we are not able to reproduce it on our setup?
Looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Pratik!
FTP creditenials provided )
Hello,
Thank you for providing the FTP access. The Rank Math is now working fine on your site.
Did you change any rank-math related value in the DataBase? When Rank Math is activated on a network site, a menu appears on the main site from where you can Connect or skip the Registration process. On your site, the menu was not appearing because of the missing value in the DataBase. I had to manually update the value to make it work.
I hope that helps. Thank you.
Thanks a lot for help!
Everything works flawelessly ))
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
