Hello,
Thank you for reaching out to us.
It seems you missed our last response in the other ticket: https://support.rankmath.com/ticket/rank-math-pro-not-recognized-after-upload-need-help-linking-to-my-account/?view=all#post-1045437
Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.
By doing this, we can ensure that all your purchases and tickets are centralized.
If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?
Could you please share the email ID in the below format:
Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.
We really look forward to helping you.
Thank you.
Hello,
thank you for your response.
Unfortunately, I still cannot access the ticket you mentioned. Every time I try to open it, I get the message:
“You do not have permission to view this topic.”
So I’m unable to read the reply or see the suggested solution.
The proposed account merge sounds good. Please proceed as follows:
Set this email as the primary account: b*********@d******************
Remove this email from the system: b****************@g********
I’d appreciate it if you could take care of this. Thanks again for your support.
Best regards
Hello,
We’ve shared your accounts merger request with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
Thank you so much for waiting. We have merged your accounts as you requested.
Please check the new login information in the Sensitive data section of this ticket and kindly check if everything is in order.
If you need further assistance with your account, just let us know here and we’ll assist you right away.
Hope this helps.
