Can’t access features

#368953
  • Resolved Gabby

    3 years, 8 months ago

    Rank Math free

    My company is using the free version of rank math and we cannot access the features that we relied on before like Redirects and 404 monitor. I am an admin in the WordPress platform, yet I cannot access any of the features, including the RankMath role manager.

    Is this a bug or am I missing something?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Some options are only available when Advanced Mode is enabled in the Rank Math dashboard:
    Advanced

    Hope that helps.

    Don’t hesitate to get in touch if you have any other questions.

    Gabby

    3 years, 8 months ago

    Rank Math free

    Hi, Advanced mode is enabled. But when I click on a feature, an error pops up saying
    “Sorry, you are not allowed to access this page.”

    Like I said, my account is a WordPress admin so it doesn’t seem to be an access level issue.
    Could there be anything else causing this issue?

    Anas

    3 years, 8 months ago

    Rank Math business

    Hello,

    Please reinstall the plugin and enable the Advanced Mode.

    That should fix the issue.

    Let us know if the issue persists.

    We are here to assist you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Can’t access features’ is closed to new replies.