Can’t access content ai

#857567
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 7 months ago

    Hello,

    We apologize for the issue you are facing with accessing Content AI. There are a couple of common reasons why you might be unable to connect or use Content AI:

    1. Content AI Subscription is Not Active: If you see a message stating, "To access this Content AI feature, you need to have an active subscription plan," it means you do not have an active Content AI plan. You can select a plan here.
      To access this Content AI feature, you need to have an active subscription plan.

    2. Website is Not Connected to Rank Math: If you encounter a message saying, "Start using Content AI by connecting your RankMath.com Account," it indicates that you need to log into your Rank Math account. Click the Connect Now button to proceed.
      Start using Content AI by connecting your RankMath account.

    3. Refreshing Credits: If you have recently updated or changed your settings, you may need to refresh your credits. You can do this by going to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits.
      Refresh Credits

    Please check these points and see if any of them resolve your issue. If the problem persists, feel free to reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Rakibuzzaman Siam

    1 year, 7 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share a screenshot of the issue by using a tool like https://imgur.com/upload so that we can check the issue further for you?

    Meanwhile, if you’re not able to see the free credits on your website, please try to follow the steps from this guide and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 6 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Can’t access content ai’ is closed to new replies.