Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
I do not see any canonical tag on one of the URLs. Not sure how that is possible. Maybe you can shed some light?
Please check the canonical URL of your post/page by going to Rank Math SEO Meta box and then to the Advanced tab:
Could you please check that and share what you see there?
Looking forward to helping you. Thank you.
Hey Michael.
That didn’t work
Analysing further the problem I found that when I activate Rank Math, and I go to the Edit Posts page (https://www.miskuentas.com/wp-admin/edit.php) and click on any of the “View” links under the posts… every post has the same problem:
The URL structure is /noticias/UNCATEGORIZED/post-slug
And if I deactivate Rank Math, the structure goes back to normal:
/noticias/THE-ACTUAL-CATEGORY/post-slug
I don’t get what could be causing this.
Any ideas??
Hey Todd!
You just checked the site while I was reviewing the issue and temporally deactivated Rank Math. Its active again and I just described the real issue I just found
Hi Brandon,
I am so sorry to trouble you further but could you please add your logins or a temporary login link to the sensitive data section so we can take a closer look?
Sure Todd, just created you a user
Hello,
We are extremely sorry for the late reply. We are looking into this and will get back to you ASAP.
Hi Brandon,
If it isn’t too much hassle, could you please update your post and include FTP logins in the sensitive data section as well? We need that to diagnose this further.
We look forward to a positive reply.
Thank you.
Hello Todd.
We work under a very strict FTP/SSH policy so I can’t do that.
I’m erasing your user and switching back to Yoast, this is the second site where I try to get RankMath to work and I’ve found issues both times.
I’ll wait till the project is more mature and try again in a couple of weeks/months.
Thanks
Hi Brandon,
Thanks for the follow up.
This is quite unfortunate. Do you have a separate staging area on a different server where you could clone your site to and share some access?
This would go a long way in helping us diagnose and fix this issue in the plugin.
I am looking forward to your response.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
