Canonical not working on product-category

#326815
Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    3 years ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    I can check that the canonical is set as the URL of your category. If you have correctly saved the canonical URL in the Advanced tab of the meta box then please try clearing the cache of your site. If the issue persists even after that then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Mitchell de Vries

    3 years ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Nigel

    3 years ago

    Rank Math business

    Hello,

    The product category canonical feature is working on my setup, there may be a conflict between Rank Math and your theme or a plugin on your setup preventing the update of canonicals. To determine this you will need to follow the procedure here: https://rankmath.com/kb/check-plugin-conflicts/

    Alternatively, you can install the Health Check plugin and we can carry out the troubleshooting for you. Once we have determine what might be causing a conflict, we’ll be able to recommend a solution.

    Please follow either of the above suggestions and update us when ready.

    Looking forward to helping you.

    Mitchell de Vries

    2 years, 12 months ago

    Rank Math free

    Hi Nigel,

    Thank you so much for your suggestion. The troubleshooting plugin helped me find the issue. It was due to a setting in the plugin that I use for filtering (BeRocket). There was a setting that would enable it to overwrite the canonical to be self referential whenever there was a filter on a page.

    Thanks, everything is working as intended now!

    Regards,

    Mitchell

    Miguel

    2 years, 12 months ago

    Hello,

    Glad that everything is sorted now.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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