Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
That ticket is on the PRO forums as was created during the time you had the PRO subscription active.
Since you no longer have an active paid subscription you don’t have access to the PRO forums.
Hope this helps clarify your doubts.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
