cannot use my credits

#1024005
Viewing 4 replies - 1 through 4 (of 4 total)
  • Jeremy

    4 months, 3 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please share the IP address of the server where your website is hosted? You can ask your hosting provider for this information.

    Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Guilherme Szerman

    4 months, 3 weeks ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Guilherme Szerman

    4 months, 3 weeks ago

    Rank Math free

    just put WP login at sensitive data

    Princess

    4 months, 2 weeks ago

    Hello,

    We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    We tried logging in but we are blocked, so we can’t fully debug the issue.
    blocked

    Please check on your end and let us know how it goes.

    We really look forward to hearing back from you. Thank you.

    Please let us know if the issue has been fixed for your website.

    Thank you.

    RankBot

    3 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘cannot use my credits’ is closed to new replies.