Cannot update RankMath

#15229
  • Resolved Purple House Directors

    5 years, 3 months ago

    Rank Math free

    When I try to update the wordpress plugin, I get this message: “Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”
    I have checked the plugins folder and it has write permissions enabled. All of my other plugins update without a problem. Please advise.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please login to your site via FTP and delete the current Rank Math SEO plugin folder and perform a fresh install of the plugin. This should then fix the file writing issue.
    PS: No data loss should be experienced in this process but it is always safe to perform a backup beforehand.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Purple House Directors

    5 years, 3 months ago

    Rank Math free

    Can this be done via file manager on siteground? Or does it have to be via FTP?
    Thanks.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hi there,

    Yes you can use the file manager on your user dashboard 🙂

    Let us know how this goes. Thank you.

    Joe

    5 years, 3 months ago

    Rank Math free

    Hello,

    I am trying to update RankMath on one of my sites, but it will not update, Error > same as above null.

    However, when I try to delete RankMath plugin via FTP, I also get an error and unable to delete null

    Purple House Directors

    5 years, 3 months ago

    Rank Math free

    I posted reply several days ago, but it seems to have disappeared!
    I deleted the the plugin folder and attempted to reinstall rankmath, but it failed to install saying, plugin folder already exists!
    I had to roll my site back and so am still stuck with an un-updateable version.
    Your help would be greatly apprectiated.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello @joem,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you please get in touch with your host about this? The error is related to the permissions on your site directory and they may be in a better position to diagnose and fix this.


    @purplehousedirectors     Would it be possible to share some temporary wp and FTP access to your site so that we can try to help with this?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    5 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Cannot update RankMath’ is closed to new replies.