Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I can’t seem to replicate this issue on my end.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Jeremy,
I appreciate you looking into this. I’ve added my login details for wordpress above. I hope you are able to solve this for me!
Thanks so much
Hello,
It seems you forgot to add your website admin’s login URL. Can you please share it with us so we can further investigate your issue?
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
So sorry. I’ve added it now!
Hello,
Thank you for keeping in touch with us.
I set your Primary Taxonomy and you should be able to select a primary category in your post.
The reason you haven’t seen this option in the settings is that you are using Rank Math in “Easy Mode”. I switched to “Advanced Mode” to set your primary taxonomy:

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you so much for your help!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.