Cannot see Pro subscription in account

#252920
  • Resolved Joel Kino
    Rank Math free

    Hi team,

    I purchased RankMath Pro but cannot see it in my account.

    Order Reference: RANKMATH210606-6800-33153

    Can you please assist me.

    Thanks,

    Joel

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    It looks like the purchase was made from your account linked to email ID s******@i******************

    You can log in using that ID at https://rankmath.com/my-account/

    Alternatively, you can reset your password from the same page as well.

    We can also merge your accounts if you prefer. We just need your preferred email ID for that and we will keep only that one active.

    Once you are logged in, please check this guide on how to activate your PRO license on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps and do let us know if you want us to proceed with the account merge.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cannot see Pro subscription in account’ is closed to new replies.