Cannot save snippet or SEO data - Support

Resolved Paul Hettler
11 months, 4 weeks ago

Rank Math free

Hello,
I use your plugin on https://www.sonyathehomestylist.co.uk. However, when I update the snippet for the post (or keywords), and click Save, it reverts to the original values.

I have tried disabling all plugins (except for yours) – same results.

I see there is an error in the console: api-fetch.min.js?ver…85334c5ec26e149cc:2
POST https://www.sonyathehomestylist.co.uk/wp-json/rankmath/v1/updateMeta?_locale=user 403 (Forbidden)

Uncaught (in promise) {code: ‘invalid_json’, message: ‘The response is not a valid JSON response.’}

What is causing that error, and how can I fix it?

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
12 months ago
Hello,

We apologize for the issue you are facing with saving snippets and SEO data. The error you are encountering indicates that there might be a conflict or a restriction preventing Rank Math from saving the metadata.

Here are some common causes and solutions:
1. JavaScript-Related Errors: Since you mentioned an error in the console, it could be related to JavaScript conflicts. You can diagnose these errors by checking the JavaScript Console in your browser. If you need help with this, you can refer to our guide on diagnosing JavaScript errors.
2. Firewall Blocked Access: The 403 Forbidden error suggests that a firewall might be blocking access to the necessary files. Check if your firewall is preventing Rank Math from saving data. You may need to whitelist the following files:
  - /wp-json/rankmath/v1/updateMeta
  - /wp-json/rankmath/v1/updateSchemas
  - /wp-json/rankmath/v1/updateRedirection
  - /wp-json/rankmath/v1/getFeaturedImageId
  - /wp-json/rankmath/v1/getHead
  If you are using Wordfence, you can use Learning Mode to whitelist these files.
3. Plugin Conflicts: Although you have disabled other plugins, ensure that your theme is not causing any conflicts as well. You can refer to our knowledgebase article on plugin conflict for further troubleshooting steps.
If you continue to experience issues after trying these solutions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern!

Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
Rakibuzzaman Siam
11 months, 4 weeks ago
Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked by your Sucuri firewall and most likely this is why you’re facing this issue.

In order to resolve this issue, please try whitelisting the following Rank Math REST Routes that are being blocked on your firewall.
```
/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateRedirection
```
You may try following the link below to learn how you can whitelist Rank Math REST Routes in Sucuri Website Firewall: https://docs.sucuri.net/website-firewall/whitelist-and-blacklist/whitelisting-a-file-folder/#how-to-whitelist-a-file-folder

If that doesn’t help, you can get in touch with Sucuri support to see if they can help you to resolve this issue.

Let us know how it goes. Looking forward to helping you.

Thank you.
RankBot
10 months, 4 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot save snippet or SEO data’ is closed to new replies.