Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I am trying to access your website’s admin login to further check the issue you are experiencing but I wasn’t able to as the login information does not work. Can you please check it?
We are looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
To replicate the problem
– with Modern Audio Player enabled:
go to Products,
open any product, say HUMANBEING
– look at the RankMath panel – several entries are missing
– disable Modern Audio Player – the RankMath panel for products is functional again.
Thank you
Giacomo Bruzzo
Hello,
Thank you for providing the details for me to replicate the issue.
I was able to replicate the issue and indeed there is a heavy conflict between Rank Math and Modern Audio Player.
We have passed this down to our dev team to take a closer look.
In the meantime, you may also contact the support staff from Modern Audio Player and see if they have already encountered this issue before. They might be able to provide a solution as well.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello there,
hope you are well!
I would like to discuss this conflict with the developers of Modern Audio Plugin, it would be useful though to know what the conflict is being caused by, so as to point them in the right direction.
Kind regards
Hello,
Thank you for the follow-up, and sorry for the delay.
We wanted to investigate this issue further, but it seems the login credentials you have provided are not working. I’ve recorded a screencast and attached it in the sensitive data section.
Thank you, and looking forward to your update.
Hello,
Thanks for getting back to us.
We would need to source dive the code of Modern Audio Player to fully understand what function is causing this conflict.
At the moment looking at the console we don’t see anything that could be causing this, so this would indicate that some PHP function of that plugin is conflicting with calls from Rank Math.
That investigation needs to be conducted by the developers of the plugin as they are aware of all the source code of the plugin and could more easily track down what functions are called on the posts page to see if anything could be conflicting with Rank Math.
So, like my colleague suggested you should get in touch with them and see if they have experienced something similar in their tests.
If you have any other questions don’t hesitate to get in touch.
Hello there,
hope you are all well.
Update about this plugin conflict: I spoke to the developers of Modern Audio Player, but they were unwilling to assist in resolving the plugin conflict, even if we have a standard support subscription. They asked to bill us for custom work, which we thought unjustified, and refused.
We are currently not PRO RankMath subscribers: would you assist in solving the plugin conflict, if we were subscribed?
Thank you in advance
Giacomo Bruzzo
Hello,
Thank you for getting back to us.
We treat these plugin conflicts the same for all our users. Even if you are a Free user and we discover a plugin conflict that can be fixed from our side we’ll do it.
In this case, unfortunately, it seems that there’s very little we can do from our side to resolve this plugin conflict.
So, upgrading to the PRO version wouldn’t guarantee that we would work on fixing any issues since those might not even be coming from our plugin after all.
If you have any other questions don’t hesitate to get in touch.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
