Cannot save snippet - Support

Resolved Alexandros Katsaros
3 years, 9 months ago

Rank Math free

Hi there! I have an issue with the plugin. When I change the snippet and try to save it, it cannot be saved. Thats all.

So if you go under posts and edit for example “Amazing velociraptor facts! Spoiler: they aren’t like in the movies!”. Then try to change snippet and click update.

Login can be found in Sensitive Data field.

Best regards,
Alexander

Viewing 10 replies - 1 through 10 (of 10 total)

Jaideep Asrani
3 years, 8 months ago

Hello,

Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

I tried to log in to your site but the login credentials are incorrect. Please check and provide working logins so we can check this further.

Looking forward to helping you.

Alexandros Katsaros
3 years, 8 months ago

Rank Math free

I am sorry for that. Please try again. I set the credentials as above

Jaideep Asrani
3 years, 8 months ago

Hello,

I tried to log in again but still facing the same issue:

Please check. You can also use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

We really look forward to helping you.

Alexandros Katsaros
3 years, 8 months ago

Rank Math free

Maybe you copy any white space? Iam able to login

Alexandros Katsaros
3 years, 8 months ago

Rank Math free

I cannot install plugins because Im not managing web hosting and they have restricted permissions.

Jaideep Asrani
3 years, 8 months ago

Hello,

I was able to log in but your firewall is blocking the access.

Please disable the firewall so we can check this further on your site.

Thanks.

Alexandros Katsaros
3 years, 8 months ago

Rank Math free

Ok I disabled wordfence firewall and it seems that now I can also edit the snipet.

Is there any configuration to do with wordfence firewall?

Alexandros Katsaros
3 years, 8 months ago

Rank Math free

I will try this https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

Alexandros Katsaros
3 years, 8 months ago

Rank Math free

Thanks!

Reinelle
3 years, 8 months ago

Hello,

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘Cannot save snippet’ is closed to new replies.