cannot save info any more

#921259
  • Resolved yarek chmielewski
    Rank Math free

    First I read already https://rankmath.com/kb/meta-data-not-saving/
    1) there is no firewall, no security plugin installed
    2) I disabled ALL plugins to make suyre there is no interferance
    3) there is NO JS error in console, no error in apache logs
    4) I truied that on 2 different servers: (shared with php7.4) and a fifferent dedicated with php8.2
    5) I tried to downgrade to elder versions: same

    When I type in a new keyword, I have correct response
    https://new.istegroup.com/wp-admin/admin-ajax.php?keyword=test&action=rank_math_is_keyword_new&security=c7d39529a4&objectID=58439&objectType=post

    {“isNew”:true,”success”:true}

    WHen I save the post, I got 2 calls:
    https://new.istegroup.com/wp-json/rankmath/v1/updateMeta?_locale=user
    {
    “objectID”: 58439,
    “objectType”: “post”,
    “meta”: {
    “rank_math_seo_score”: 7,
    “rank_math_contentai_score”: {
    “keywords”: 74.51,
    “wordCount”: 0,
    “linkCount”: 0,
    “headingCount”: 0,
    “mediaCount”: 0
    },
    “rank_math_focus_keyword”: “test”
    },
    “content”: “<p>Les méthodes mathématiques en ingénierie se caractérisent par une vaste gamme de techniques permettant d’aborder un large spectre de problèmes divers et variés. De plus, des techniques d’analyse entièrement différentes peuvent être appliquées au même problème, ce qui se justifie par la différence des applications spécifiques.</p><p>Par conséquent, l’étude des analyses et des solutions de problèmes spécifiques conduit le chercheur à générer ses propres techniques et approches pour l’analyse de problèmes similaires qui surgissent continuellement dans le processus de développement technique.</p><p>Méthodes de calcul et modélisation mathématique en cyberphysique et applications techniques 1 propose des solutions à des problèmes dans les domaines actuels de l’ingénierie informatique et de la cyberphysique, offrant des exemples d’idées, de solutions et d’approches concrètes face à des tâches et des obstacles pratiques.</p>”
    }
    answer 302 (ok)

    and another call to
    https://new.istegroup.com/fr/wp-json/rankmath/v1/updateMeta?_locale=user
    with empty body
    Answer 404

    This actuallyhappens on 2 differents servers with totally different configurations.

    https://prnt.sc/KZoyTfC7qxJj

    Can you give me clues ? I am getting mad about it.

    https://www.loom.com/share/90446beedbd44255b18c39aeb708e4c9

Viewing 1 replies (of 1 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please check if there’s some security rule inside your .htaccess file which may prevent saving the settings.

    You can also use the default .htaccess file from here: https://wordpress.org/support/article/htaccess/

    Please do take a complete backup of your website before modifying your .htaccess as it is a sensitive file.

    Also, we can see you’re using both Yoast and the Rank Math plugins on your website. Please note that we highly discourage using duplicate SEO plugins on your website as it creates conflicts.

    If the issue persists, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘cannot save info any more’ is closed to new replies.