Hello,
Thanks for getting back to us.
I just wanted to touch base with you and let you know that we asked the dev team to have a quick look to see if there’s something we can do from our side to help resolve the issue since the theme developers don’t seem interested in adding the compatibility.
We’ll let you know when we have some updates on the situation.
In the meantime, don’t hesitate to get in touch if you have any other questions.
Hi, may I know how is it getting on?
Hello,
Sorry for not following up quickly and for any inconvenience that might have been caused due to that. Can you please add your site’s FTP access details in the Sensitive Data Section so we can debug this issue by editing some plugin files?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
