Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I checked your site and while running the troubleshooting mode all the plugins got deactivated due to some issue. I have activated all the plugins again, so please check and deactivate the plugins that you don’t want to keep active.
And we are looking into the issue and will get back to you soon with an update.
We really look forward to helping you.
Oh no i think u might have broken something. My font is now not showing. Let me see if it can be fixed…
I might need to restore my website now. Please let me know in advance next time if something like that (plugin deactivating and reactivating all) might happen so that I can make a more recent backup.
Now it will take sometime
I have restored my site. Please let me know if there is any update on removing rank math’s breadcrumbs.
Thanks!
Hello,
Thanks for your reply.
To check the issue, we would need to run the troubleshooter of the Health Check plugin or deactivate the plugins manually. However, it seems like the Health Check plugin is not working properly on your website.
In this case, I suggest you create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.
You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Looking forward to helping you.
Thank you.
Hello,
I have created a testing site and updated its sensitive data. Can you please mess with it and check further?
Thank you.
As u can see in the image here, Rank Math auto-generated another breadcrumbs (the second one) the first one is the correct one.
Hello,
Thank you for that information, and apologies for the delay.
Rank Math Breadcrumbs should look like this when you inspect the source code:
However, I’ve already replicated this issue on your site when Rank Math is enabled and raised it to our development team for further investigation.
We will get back to you shortly.
Meanwhile, please don’t hesitate to contact us anytime to assist you further with anything else.
We would really appreciate your kind patience regarding this matter.
Looking forward to helping you.
Thank you.
Alright. Looking forward for your reply.
Thanks!
Hello,
Thanks for getting back to us.
The login credentials seem like they are no longer working. We would love to continue debugging this but before doing that could you please clarify if you are adding any piece of code related to breadcrumbs to your website?
I can see that the theme calls a function called savon_breadcrumbs to generate the breadcrumbs but it seems that function is being called twice when Rank Math is enabled.
If you are not adding any piece of code yourself, could you please get in touch with the theme developers and ask if they have experienced something similar with Rank Math on any other websites?
Looking forward to hearing back from you.
Sorry i was updating the site just now. The credentials should work now.
Actually, not that I know of. I have not setup breadcrumbs with the theme tho
Hello,
Thanks for getting back to us.
Could you please clarify how you are inserting the breadcrumbs into your website? Or you’re not activating any specific setting and they are just showing up automatically?
Looking forward to hearing back from you.
I insert breadcrumbs by going to “Edit Page”, and below there is a breadcrumbs setting area where I have “admin option”, “Individual option”, or “disable”
I choose “Disable” for homepage and “Admin option” on About Us page and the rest of the pages that are now having 2 breadcrumbs.
The theme support came back to me and asks me to switch to a different SEO plugin. But I am used to using Rank Math so would like to continue using it. But if this really can’t be fixed I am afraid that I might need to make the switch..
Please let me know if u have found the solution for this problem.
Thanks a mil!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
