Cannot purchase rankmath pro with screen reader

#540048
  • Resolved Thadeu Henrique Dos Anjos

    2 years, 11 months ago

    Rank Math free

    Hello, i hope we are all fine and healthy
    I was trying to purchase rankmath pro, or other licenses, and i just noticed that the popup asking the payment info are not shown.
    and worst, if it is being shown, it is not accessible for blind users with screen reader.
    it is not a javascript problems, it is a accessibility issue.
    to test it, you must click on the buy now, and no popups will show up.
    i just tried with different browsers;
    the best approach was to have, on each buy now, a redirect to a different page, with payment information fields.
    or, fixing it.
    i want to buy rank math pro

    please offer a discount for the found bug too 😀
    i want to buy it!
    i am blind

Viewing 3 replies - 1 through 3 (of 3 total)
  • Uzair

    2 years, 11 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We appreciate your feedback on this. We use a 3rd party payment processor called FastSpring and they handle all our payments. We do not have any control over the accessibility features of the payment pages.

    With that said, we are running a promo right now to give you double the benefits on our usual plan.

    Hope that helps.

    Thadeu Henrique Dos Anjos

    2 years, 11 months ago

    Rank Math free

    I am already purchased, my registration email is a*******@g********

    Uzair

    2 years, 11 months ago

    Hello,

    Thank you so much for your purchase.

    We really appreciate it.

    RankBot

    2 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Cannot purchase rankmath pro with screen reader’ is closed to new replies.